RETURN

RETURN YOUR ILONA JEWELRY WITHIN 14 DAYS. 
If you wish to return any of your received ILONA jewelry, you can do so within 14 days after you received your package. Jewelry that you want to return can be tried on but not worn or damaged. ILONA does not cover the costs of shipment for a return. 

If you wish to exchange your ILONA jewelry for another one available, you can do so within 30 days after you received your package. Send me a message under contact explaining what you want exchanged, and I will ship you the new jewel as soon as I receive the old one. ILONA does not cover the costs of shipment for the jewelry sent back to the store. 

All jewelry returned to ILONA must be in original ILONA packaging and secured nicely as you received it. ILONA does not cover the cost of any damaged items incurred during the return.

The rules of return do not cover custom orders or jewelry in solid gold. Custom orders cannot be returned nor exchanged. Jewelry pieces in solid gold can be exchanged to a gift certificate or other items in similar value.  

GUARANTEE

ALL ILONA JEWELRY HAS A TWO YEAR GUARANTEE. 

If any of your ILONA jewelry breaks during the first two years after you received them, ILONA will repair the jewelry and cover any costs regarding the repairment. ILONA does not cover the shipping costs regarding a repairment. ILONA does not cover the loss of a stone set in the original piece, but do however offer resetting of the stone if it should loosen within the first 12 months after purchase. 

ILONA does not cover damage or oxidation to the surface of the jewelry made in contact with liquids, sweat or bad storing such as leather etc. Please read the information on how to care for your jewelry under CARE in the menu.